Managed Services Agreement
SLA-backed ownership of your critical systems.
Stabilize operations with clear runbooks, on-call, and incident response sized for SMEs.
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Who this is for
Good fit
- Teams that need predictable uptime and incident response
- Organizations with CRM/ERP/ecommerce systems that cannot go down
- Leaders who want shared runbooks and governance without hiring a full ops team
Not a fit
- One-off break/fix requests
- Systems without an owner to approve changes
- Unclear data handling rules
Problems we solve
Unplanned downtime
We implement monitoring, on-call, and response playbooks.
No runbooks
Documented procedures with owners and escalation paths.
Compliance concerns
Plain-English security practices with links to the trust page.
Fragmented vendors
Single accountable team coordinating partners and platforms.
Offer ladder
Tier 1 — Easy-to-buy Packages
Fixed-scope engagements that validate fit quickly.
- AI Use Case & ROI Assessment
- CRM Health Check / Automation Blueprint
- ERP Readiness / Process Blueprint
- Ecommerce Conversion + Checkout Audit
- Managed Services Stabilization Sprint
Tier 2 — Core Engagements
Longer-running delivery aligned to governance needs.
- Managed Teams
- Staff Augmentation
- Managed Services Agreement
Tier 3 — High-Value Programs
Complex programs with integration-heavy delivery.
- Full CRM/ERP implementations + integrations
- AI in operations (production-grade)
- Ecommerce rebuild + CRM/ERP/OMS integrations
Process & governance
Stabilization sprint
Audit, triage backlog, tune monitoring, and create runbooks.
2–3 weeks
SLA setup
Define uptime targets, response times, and reporting cadence.
1 week
Operate
On-call, change management, and monthly reviews.
Ongoing
Improve
Quarterly roadmap to reduce incidents and tech debt.
Quarterly
Proof
Ecommerce brand unified CRM and OMS data
Built a single customer view and stabilized checkout handoffs without downtime.
Manufacturing COO gained reliable forecasting
Connected ERP and shop floor data for accurate demand planning.
Growth-stage startup accelerated roadmap
Managed team shipped priority features while founders focused on customers.
Security, IP, and compliance
- Runbooks stored with client access
- Data handling aligned to US/EU expectations
- Incident reviews and RCA shared
FAQs
Talk with us about this solution
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